Resume

Yvel Guelcé

Linkedin.com/in/guelce

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Professional Profile

Director of Infrastructure Technology, with a genuine passion for improving processes and developing staff. Experienced in managing capital budgets, implementing new technology, and providing strategic direction and daily oversight for a busy Information Technology operation. Adept at planning infrastructure improvements, creating policies and procedures, preparing for disaster recovery, continuity of operations, and risk remediation.

 

Key Managerial Achievements

  • Set the vision for how the museum uses technology as a tool to better connect with its visitors
  • Reshaped the museum’s IT infrastructure and network to accommodate growth
  • Directed the efforts of IT department and facility management to develop systems to automate museum gallery technology and monitor power consumption in data center
  • As an early adopter of cloud computing technology, oversaw the creation of a cross-­‐institutional video platform dedicated to art content (artbabble.org)

 

Professional Experience

Director of Infrastructure Technology
6/2013 – Present Children’s Museum of Indianapolis • Indianapolis, IN

  • Direct high performing IT team, and serve as the primary technical resource for the world’s largest Children’s Museum
  • Restructured the IT team to meet museum needs by creating new roles and making museum gallery support the top priority
  • Managed the team schedule efficiently, resulting in the reduction of overtime
  • Conducted weekly one-on-one meetings with direct reports and monthly team meetings to identify issues and needs
  • Meet quarterly with CEO and Senior Management to understand departmental objectives
  • Manage a $1.2M capital budget and a $650K department budget, oversee purchases of all business technology and facility equipment, as well as technology incorporated into exhibitions
  • Developed new procedures for customer support for both internal and external customers in a timely, efficient, and quality manner using various tools and techniques
  • Worked alongside Exhibit/Marketing/Facilities departments to plan and implement exhibitions based on world-class standards receiving international recognition
  • Collaborated with Web team to design a new museum website, hosted on Amazon’s cloud services
  • Plan, develop, deploy, maintain, and leverage durable and robust technology solutions at the museum
  • Automated 70% of the gallery technology to cut back on manpower

 

Director of Information Technology
6/2007 – 6/2013  Indianapolis Museum of Art • Indianapolis, IN

  • Direct the IT operational efforts of the museum to ensure robust solutions for information management, network security, and business systems
  • Lead efforts to define the short-term and long-term strategic technical direction of the museum in support of the museum Strategic Plan
  • Manage a $1M capital budget and a $425K department budget, and oversee purchases of all business technology and facility equipment, and technology incorporated into museum exhibitions
  • Supervise a team of four direct reports (Network Administrator, System Database Administrator, Help Desk Analyst, and Audio/Visual Manager) appraising performance and conducting annual reviews
  • Mentor staff and encourage professional development and performance improvement
  • Proactively establish a knowledge-base of procedures for Disaster Recovery and Business Continuity Plans
  • Coordinate the deployment of 150 wireless devices in the gallery achieving a $2,000 cost savings, and completing the project 1.5 weeks ahead of deadline

 

Network Administrator/Help Desk Manager
4/2006 – 6/2007 Indianapolis Museum of Art • Indianapolis, IN

  • Managed all aspects of the IT infrastructure and architecture
  • Built and directed team responsible for administering and optimizing company’s LAN/WAN infrastructure, consisting of Windows 2000, 2003, 2008 and Novell 6.0, 6.5, GroupWise 6.5 servers
  • Researched software and hardware solutions, installed and supported software and hardware products, managed system patches, and performed upgrades
  • Oversaw the migration from Novell File/DHCP/DNS/Print and GroupWise to Microsoft Servers and Exchange 2003
  • Facilitated the implementation of a T1 line for WAN connectivity to Co-Location
  • Directed the execution of numerous remote connectivity solutions, utilizing Citrix, VPN, Terminal Server, Win2000 Pro and Dial-up
  • Supported Cisco Pix Firewall, Catalyst switches, and 2611 routers
  • Worked directly with vendors, carriers, and internal departments to troubleshoot and resolve network, computer and software issues
  • Amazon AWS Cloud Tool management (EC2 – Elastic Compute, VPC – Virtual Private Cloud and S3 – Simple Storage Service

 

Information Systems Technology Analyst 8/2004 – 4/2006 Indianapolis Museum of Art • Indianapolis, IN

  • Managed End-user Help Desk to Service Level goals, including tier 1/2/3 requests
  • Worked with other associates to identify and correct problems and restore service
  • Developed Help Desk procedures for users/technicians, including ‘emergency’ overrides, and initial acknowledgement of user requests

 

Help Desk /Network Administrator Assistant
12/2001—8/2004 Advanced Micro Electric, Inc. • Indianapolis, Indiana

  • Contracted with NCAA Headquarters to provide tier 1 and tier 2 support to associates, including hardware (desktops, laptops, printers, and related equipment), software (word processing, spreadsheets, databases, desktop publishing, communications and limited client-server applications)
  • Worked with other associates to identify and correct problems and restore service
  • Logged calls, assigned projects to associates, and tracked follow-ups and resolutions
  • Purchased hardware, software, and related equipment

 

Education

Bachelor of Science in Computer Technology and Minor in Business
1/2006 – 5/2010 Indiana University-Purdue University Indianapolis • Indianapolis, Indiana

Associate of Applied Science in Computer Information Systems
9/2002 – 12/2005 Ivy Tech Community College • Indianapolis, Indiana

 

Additional Training

Certifications and Hands-On Lab Training5/2001 – 05/2003

MasterPro Computer Training Center • Indianapolis, Indiana

 

Certifications

    • CompTIA A+ Certified Technician
    • CompTIA N+ Network Certified
    • MCP W2K Server Certified
    • MCP Windows XP Professional
    • Aggressively pursuing CISSP and CCNA certifications

 

Presentations

Invited Workshop: “Tools and Best Practices for Email Preservation and Access,” Rich Cherry, Susan Chan, Leo Ballate, Museum Computer Network, Seattle, WA. November 2012.

Invited Workshop: “Business Continuity & Disaster Recovery,” Rich Cherry, Mike Butman, Museum Computer Network Conference, Atlanta, GA. November 2011.

Invited Workshop: “Making the Case to Management”, Rich Cherry, Leo Ballate, Museum Computer Network Conference, Austin, TX. November 2010.

Invited Workshop: “Data Storage and What to Do About It”, Dwight Bailey, Michael Webb, Museum Computer Network Conference, Portland, OR. November 2009.

 

Awards:

Best of the Web – MW2010: Best Overall Site (2010)

W3 Award, Silver for Art – ArtBabble.org (2009)

AAM Media & Technology Gold Muse Award – Best Online Presence: ArtBabble.org (2009)

AAM Media & Technology Gold Muse Award – PR and Development: IMA Dashboard (2008)

 

Volunteer Activities

Board of Directors
11/2013—present Museum Computer Network

  • MCN-Pro Committee
  • SIGs Liaison committee chair
  • Inspect Hotels for conference technology needs, coordinate internet contracts, and build, maintain, and tear down wireless network.

Technology Advocate – Volunteer
4/2010—present Friends of Belle-Riviere – Haiti

Haitian Advisory Council – Volunteer
11/2010—present The Learning Village – Haiti