Yvel Guelcé's Resume

Professional Profile

Accomplished IT executive with 20+ years of experience managing and leading technology initiatives. Adept at defining an organization's vision and implementing comprehensive technology solutions aligned with the organization's strategic plan, needs, and priorities. Analyzes data to identify opportunities to improve performance, increase efficiency, and control costs. Skilled at the development and implementation of policies, procedures, and standards related to technology, data, technology procurement, and technology vendor management.

Key Managerial Achievements

• Reshaped the team attitude to focus less on operations and more long-term institutional goals.

• Set the vision for how the museum uses technology as a tool to better connect with its visitors.

• Reshaped the museum’s IT infrastructure and network to accommodate growth.

• Directed the efforts of IT department and facility management to develop systems to automate museum gallery technology and monitor power consumption in the data center.

• Restructured the IT team needs and created new roles in prioritizing museum gallery support.

Professional Experience

FOUNDER & CEO 1/2018 - PRESENT
MSP Consulting | Brownsburg, IN

• Assess IT processes, policies, staffing, and resources for small to medium-sized businesses through external audits.

• Drive innovation at client organizations through the development of cutting-edge IT strategies and multi-year technology roadmaps.

• Develop business cases for the implementation of technology solutions and consult with business customers about their most pressing needs and priorities.

• Recommend a full spectrum of cost-effective third-party managed services solutions to organizations, ensuring comprehensive IT support at reduced costs.

DIRECTOR OF INFRASTRUCTURE AND OPERATIONS 7/2022 – 2/2024
National Collegiate Athletic Association | Indianapolis, IN

• Provided vision and leadership across the Infrastructure and Operations team in the achievement of organizational and departmental goals in a way that inspired respect and created a positive work environment. 

• Skillfully administered a substantial $4 million capital budget and $6 million department budget; presented and explained budget and project recommendations.

• Oversaw strategic procurements of technology, including hardware, software, subscriptions, services, and data.

• Reduced expenditures by $300k in 2023, using zero-based budgeting; renegotiated contracts for temporary employees, Microsoft licenses, and Internet Service Providers (ISPs).

• Evaluated expenditures quarterly and prioritized spending based on identified needs and upcoming projects.

• Analyzed data related to industry-standard Key Performance Indicators (KPIs) and developed reports to support data-driven decision-making by Leadership.

• Achieved a 20% reduction in helpdesk tickets through a concentrated effort on customer service standards, diligent follow-up, and proactive survey initiatives. Met annual objectives and increased customer service ratings.

• Facilitated seamless collaboration between department heads, enhancing operational efficiencies; minimized silos and improved communication channels, resulting in a 30% reduction in downtime.

• Collaborated with decision-makers in other departments to identify, recommend, review, develop,  implement, and support cost-effective technology solutions.

• In 2023, leveraged existing IT staff resources to facilitate participation in three additional NCAA Championships.

• Streamlined championship technology, ensuring departmental efficiency while maintaining 100% uptime.

DIRECTOR OF INFRASTRUCTURE TECHNOLOGY 6/2013 – 7/2022
Children's Museum of Indianapolis | Indianapolis, IN

• Led a 10-person IT team comprised of six audiovisual technicians, one help desk associate, one cybersecurity manager, one network administrator, and a data analyst.

• Provided mentorship, guidance, and support to optimize performance and foster employee engagement.

• Organized and prioritized workload, made work assignments, monitored progress, and inspected completed work to ensure it met standards.

• Managed a $1 Million capital budget and a $700k departmental budget.

• Monitored and assessed performance metrics monthly and quarterly to ensure continuous improvement.

• Optimized customer support procedures, improving response and resolution time, resulting in a 98% satisfaction score while completing 100% of projects within their allocated timeframes and budgets.

• Amidst the COVID-19 pandemic, reduced IT expenditures by 25% while maintaining consistent service levels.

• Managed planning, deployment, and support for Technology Infrastructure, Business Systems, and Interactive Technology areas. 

• Kept inventory of technology systems, subscriptions, services, and maintenance contracts.

• Developed bid requirements for technology and data systems and services.

• Led the evaluation, selection, and implementation of IT hardware, software, AV systems, and telecommunications solutions across museum galleries and administrative offices.

Interim Chief Technology Officer 6/2018 – 7/2019
Children’s Museum of Indianapolis • Indianapolis, IN                                                                

• Partnered with Leadership to develop and implement a long-term technology vision.

• Oversaw $800K capital and $900K division budgets and focused on zero-based budgeting principles.

• Designed, implemented, and managed technology solutions in alignment with business objectives and needs.

• Formulated a comprehensive three-year IT strategic plan to improve cost-effectiveness, efficiency, and service quality through process improvements and better prioritization of IT projects.

• Oversaw the use of technology and data; implemented efficient data collection and analysis methods.

• Developed customer support procedures and standards for the timely resolution of customer issues.

• Managed consultant and vendor relationships.

• Formulated a CRM strategy and secured board approval for a $2 million implementation budget.

• Led the comprehensive implementation and migration of large-scale data. 

• Completed CRM project within its designated timeframe, saving $175K.

• Increased museum attendance by 30% over six years due to CRM engagement efforts.

• Enhanced IT infrastructure to meet present and future demands. 

• Recruited three new IT staff members to prioritize gallery support and innovation initiatives. 

• Received Best of The Web Awards for the Children's Museum Interactive Website in 2019, 2021, and 2022. 

Director of Information Technology 6/2007 – 6/2013
Indianapolis Museum of Art • Indianapolis, IN                                                                            

• Directed the museum's IT operations, ensuring robust information management, network security, and functionality of business systems. Supervised a team of eight. 

• Managed a $1M capital budget and a $650K department annual budget. 

• Managed technology procurement and exhibition equipment management. 

• Implemented Google Apps, reducing costs and enhancing focus on core operations. 

Network Administrator/Help Desk Manager 4/2006 – 6/2007
Indianapolis Museum of Art • Indianapolis, IN

• Managed the Museum's IT infrastructure. 

• Led team administering LAN/WAN with Windows and Novell servers. 

• Researched, installed, and supported software/hardware solutions

Information Systems Technology Analyst 8/2004 – 4/2006
Indianapolis Museum of Art • Indianapolis, IN

• Managed Help Desk to meet Tier 1/2/3 goals. 

• Collaborated with team to troubleshoot and restore service. 

• Developed user and technician procedures. 

• Implemented the helpdesk system and established baseline request procedures for the initial two-year period. 

• Increased staff satisfaction by 50% based on survey results.

Help Desk /Network Administrator Assistant   12/2001—8/2004
Advanced Micro Electric, Inc. • Indianapolis, Indiana                                                                 

• Contracted with NCAA Headquarters to provide tier 1 and tier 2 support to associates, including hardware (desktops, laptops, printers, and related equipment), software (word processing, spreadsheets, databases, desktop publishing, communications and limited client-server applications)

• Worked with other associates to identify and correct problems and restore service

• Logged calls, assigned projects to associates, and tracked follow-ups and resolutions

• Purchased hardware, software, and related equipment

Presentations

• Invited Workshop: “Tools and Best Practices for Email Preservation and Access,” Rich Cherry, Susan Chan, Leo Ballate, Museum Computer Network, Seattle, WA. November 2012.

• Invited Workshop: “Business Continuity & Disaster Recovery,” Rich Cherry, Mike Butman, Museum Computer Network Conference, Atlanta, GA. November 2011.

• Invited Workshop: “Making the Case to Management”, Rich Cherry, Leo Ballate, Museum Computer Network Conference, Austin, TX. November 2010.

• Invited Workshop: “Data Storage and What to Do About It”, Dwight Bailey, Michael Webb, Museum Computer Network Conference, Portland, OR. November 2009.

Awards:

Best of the Web – MW2010: Best Overall Site (2010)

W3 Award, Silver for Art – ArtBabble.org (2009)

AAM Media & Technology Gold Muse Award – Best Online Presence: ArtBabble.org (2009)

AAM Media & Technology Gold Muse Award – PR and Development: IMA Dashboard (2008)

Education

Master of Business Administration and Management, General 8/2018 – 6/2020

Indiana Wesleyan University • Indianapolis, Indiana 

Bachelor of Science in Computer Technology and Minor in Business 1/2006 – 5/2010

Indiana University-Purdue University Indianapolis • Indianapolis, Indiana                            

Associate of Applied Science in Computer Information Systems 9/2002 – 12/2005

Ivy Tech Community College • Indianapolis, Indiana

Certifications And Training

Certifications and Hands-On Lab Training 5/2001 – 05/2003

MasterPro Computer Training Center • Indianapolis, Indiana

• CompTIA A+ Certified Technician

• CompTIA N+ Network Certified

• MCP W2K Server Certified

• MCP Windows XP Professional

Emerging Leaders Program (ELP) – Selected to participate in a small group program designed to strengthen leadership skills in management organizations, putting participants on the pathway to CIO while building leadership capacity. 

Volunteer Activities

VICE PRESIDENT 4/2010—present
Friends of Belle-Riviere - Haiti    

Board of Directors                                                                                         11/2013— 2016
Museum Computer Network                                                         

• MCN-Pro Committee 

• SIGs Liaison committee chair

• Inspect Hotels for conference technology needs, coordinate internet contracts, and build, maintain, and tear down wireless network.                                                                                         

Haitian Advisory Council – Volunteer                                                11/2010—2017
The Learning Village - Haiti