Yvel Guelcé's Resume

Professional Profile

Senior Technology leader, with experience in managing capital budgets, implementing new technology and providing strategic direction and daily oversight for the information technology team at the world’s largest Children’s Museum. Planned and implemented exhibitions based on world-class standards. Adept at planning infrastructure improvements, creating policies and procedures, and preparing for disaster recovery and continuity of operations. 17 years’ experience in Information Technology, spanning roles from Help Desk Assistant and Network Administrator to Director of Information Technology, and culminating in current role as interim Chief Technology Officer.

Key Managerial Achievements

  • Reshaped the team attitude to focus less on operations and more long-term institutional goals.
  • Set the vision for how the museum uses technology as a tool to better connect with its visitors.
  • Reshaped the museum’s IT infrastructure and network to accommodate growth.
  • Directed the efforts of IT department and facility management to develop systems to automate museum gallery technology and monitor power consumption in the data center.
  • Restructured the IT team needs and created new roles in prioritizing museum gallery support.

Selected Projects

At The Children’s Museum of Indianapolis:

  • Played a key role in developing the Museum’s last 5-year strategic plan as well as a 3-year departmental strategic plan.
  • Proactively established a knowledge-base of procedures for Disaster Recovery, Business Continuity Plans, and PCI-compliance.
  • Automated 90% of the gallery technology, resulting in a workforce reduction and annual savings of $75K.
  • Migrated Museum to Office 365 platform, eliminating 6 physical servers and 40TB of storage, and resulting in $80K in annual savings on hardware and maintenance.
  • Oversaw virtualization initiatives that reduced annual server purchases by 80% and saving $200K
  • Collaborated with the Web team to design a new responsive website, browser and mobile agnostic, hosted on Amazon’s cloud services.


At The Indianapolis Museum of Art:

  • Led efforts to define the short-term and long-term strategic technical direction in support of the museum Strategic Plan.
  • As an early adopter of cloud computing technology oversaw the creation of an award-winning cross-institutional video platform dedicated to art content (artbabble.org).


Professional Experience

Director of Infrastructure Technology 6/2013 – Present

Children’s Museum of Indianapolis • Indianapolis, IN

  • Developed new procedures for customer support for both internal and external customers in a timely, efficient, and quality manner using various tools and techniques. Worked alongside Exhibit/Marketing/Facilities departments to plan and implement exhibitions based on world-class standards. Planned, developed, deployed, maintained, and leveraged durable and robust technology solutions.
  • Met quarterly with CEO and Senior Management to understand departmental objectives.
  • Managed a $600k capital budget and a $550K department budget and oversaw purchases of all business technology and facility equipment, as well as technology incorporated into exhibitions.
  • Oversaw planning, deployment, and ongoing support for the Museum’s Technology Infrastructure, Business and Communication Systems, Interactive Technologies, Multimedia Design and Production and Online Systems.
  • Negotiated with Verizon over two years to deploy a Distributed Antenna System (DAS) that improved cell signal throughout the 100-year-old building.
  • Coordinated the deployment of 150 wireless devices in the gallery, achieving a $2,000 cost savings and completing the project a month ahead of the deadline. Heat-mapped the building for 99% coverage.


Interim Chief Technology Officer 6/2018 – 7/2019

Children’s Museum of Indianapolis • Indianapolis, IN

Collaborate with President, CEO, and Executive Team colleagues to create and execute a multi-year vision for the Museum’s technology efforts. Build strong relationships across the organization to understand their system-related needs and advise internal stakeholders on digital strategy. Design, develop, customize, deploy, maintain, and leverage durable and robust technology solutions, in alignment with the Museum’s business objectives. Implement efficient methods for collecting data, analyzing key business metrics, and generating reports. Develop new procedures to support both internal and external customers in a timely, efficient, and quality manner using various tools and techniques. Manage consultant, partner and vendor relationships.

  • Manage a $600K capital budget and a $750K division budget, oversee purchases of all business, technology and facility equipment, as well as technology incorporated into exhibitions.
  • Develop plans for a world-class Customer Relationship Management (CRM) platform for the museum.
  • Work alongside Exhibit/Marketing/Facilities departments to plan and implement engaging interactive exhibitions.
  • Set the vision for how the museum uses technology as a tool to better connect with its visitors.
  • Reshaped the museum’s IT infrastructure and network to accommodate current demands as well as future growth.
  • Directed the efforts of IT department and facility management to automate museum gallery technology and monitor power consumption in the data center.
  • Gained buy-in from the software team to focus less on operations and more on long-term institutional goals.
  • Restructured the IT team to better serve the needs of stakeholders across the organization, by creating new roles that prioritize museum gallery support.


Director of Information Technology 6/2007 – 6/2013

Indianapolis Museum of Art • Indianapolis, IN

  • Direct the IT operation efforts of the museum to ensure robust solutions for information management, network security, and business systems.
  • Manage a $1M capital budget and a $425K department budget, and oversee purchases of all business technology and facility equipment, and technology incorporated into museum exhibitions.
  • Supervise a team of four direct reports (Network Administrator, System Database Administrator, Help Desk Analyst, and Audio/Visual Manager) appraising performance and conducting annual reviews. Mentor staff and encourage professional development and performance improvement.
  • The first museum migrated to Google Apps – led the effort to move the museum to the Google cloud-based email system, reducing costs, and allowing the team to remain focused on core business operations.
  • Utilized Amazon AWS service to facilitate museum disaster recovery plan and saved $30k annually.

Network Administrator/Help Desk Manager 4/2006 – 6/2007

Indianapolis Museum of Art • Indianapolis, IN

  • Managed all aspects of the IT infrastructure and architecture.
  • Built and directed team responsible for administering and optimizing company’s LAN/WAN infrastructure, consisting of Windows 2000, 2003, 2008 and Novell 6.0, 6.5, GroupWise 6.5 servers.
  • Researched software and hardware solutions, installed and supported software and hardware products, managed system patches, and performed upgrades.
  • Supported Cisco Pix Firewall, Catalyst switches, and 2611 routers.
  • Worked directly with vendors, carriers, and internal departments to troubleshoot and resolve network, computer and software issues.

Information Systems Technology Analyst 8/2004 – 4/2006

Indianapolis Museum of Art • Indianapolis, IN

  • Managed End-user Help Desk to Service Level goals including tier 1/2/3 requests.
  • Worked with other associates to identify and correct problems and restore service.
  • Developed Help Desk procedures for users/technicians including ‘emergency’ override, and initial acknowledgment of user requests.

Help Desk /Network Administrator Assistant 12/2001—8/2004

Advanced Micro Electric, Inc. • Indianapolis, Indiana

  • Contracted with NCAA Headquarters to provide tier 1 and tier 2 support to associates, including hardware (desktops, laptops, printers, and related equipment), software (word processing, spreadsheets, databases, desktop publishing, communications and limited client-server applications)
  • Worked with other associates to identify and correct problems and restore service
  • Logged calls, assigned projects to associates, and tracked follow-ups and resolutions
  • Purchased hardware, software, and related equipment

Presentations

  • Invited Workshop: “Tools and Best Practices for Email Preservation and Access,” Rich Cherry, Susan Chan, Leo Ballate, Museum Computer Network, Seattle, WA. November 2012.
  • Invited Workshop: “Business Continuity & Disaster Recovery,” Rich Cherry, Mike Butman, Museum Computer Network Conference, Atlanta, GA. November 2011.
  • Invited Workshop: “Making the Case to Management”, Rich Cherry, Leo Ballate, Museum Computer Network Conference, Austin, TX. November 2010.
  • Invited Workshop: “Data Storage and What to Do About It”, Dwight Bailey, Michael Webb, Museum Computer Network Conference, Portland, OR. November 2009.

Awards:

Best of the Web – MW2010: Best Overall Site (2010)

W3 Award, Silver for Art – ArtBabble.org (2009)

AAM Media & Technology Gold Muse Award – Best Online Presence: ArtBabble.org (2009)

AAM Media & Technology Gold Muse Award – PR and Development: IMA Dashboard (2008)


Education

Master of Business Administration and Management, General 8/2018 – 6/2020

Indiana Wesleyan University • Indianapolis, Indiana

Bachelor of Science in Computer Technology and Minor in Business 1/2006 – 5/2010

Indiana University-Purdue University Indianapolis • Indianapolis, Indiana

Associate of Applied Science in Computer Information Systems 9/2002 – 12/2005

Ivy Tech Community College • Indianapolis, Indiana


Certifications And Training

Certifications and Hands-On Lab Training 5/2001 – 05/2003

MasterPro Computer Training Center • Indianapolis, Indiana

  • CompTIA A+ Certified Technician
  • CompTIA N+ Network Certified
  • MCP W2K Server Certified
  • MCP Windows XP Professional

Emerging Leaders Program (ELP) – Selected to participate in a small group program designed to strengthen leadership skills in management organizations, putting participants on the pathway to CIO while building leadership capacity.


Volunteer Activities

Board of Directors 11/2013— 2016

Museum Computer Network

· MCN-Pro Committee

· SIGs Liaison committee chair

· Inspect Hotels for conference technology needs, coordinate internet contracts, and build, maintain, and tear down wireless network.

Technology Advocate – Volunteer 4/2010—present

Friends of Belle-Riviere - Haiti

Haitian Advisory Council – Volunteer 11/2010—present

The Learning Village - Haiti